Privacy Policy

At Selfwiser, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

About this policy

At Selfwiser, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Selfwiser provides therapeutic services, including one-to-one therapy and wellness assessments. You can contact us here for any privacy-related queries.

How we collect personal information

When you give it to us

We may collect and process the personal information you provide to us in a number of ways. For example, if you:

• Enquire about any of our services
• Book a consultation or therapy session
• Purchase a Wellness Assessment (health and therapy information only – we do not store payment details)
• Consent to receive marketing communication

When you use our website

Cookies are used to remember your preferences when you use the Selfwiser website. No personally identifiable information is stored in the cookie and once a browser is closed, the cookie terminates, other than in respect of recalling your site accessibility preference.

How We Use Your Information

Any personal information you provide will only be used for the purpose for which you have given it to us. For example, to confirm appointments or offer personalised therapy and wellness assessment results. That means, we will not sell or share any of your personal details with third parties, for example for the purpose of marketing.

Protecting your privacy

Unless there is a risk to your personal safety, the safety of a child or vulnerable adult, any information we have about you remains confidential and private.

That means, any personal information will only be disclosed:

• To parties directly involved with providing the service you have requested, for example your therapist
• If we are required to disclose it by UK laws or relevant professional bodies such BACP

How we protect your personal information

To protect your personal information and mitigate the risk of accidental loss or exposure to malicious breaches of security, we take the following measures:

• We use an email service with built-in end-to-end encryption when sending personal information
• We use codes and/or pseudonyms whenever possible and reasonable
• We use password facilities on phones, computers and software applications
• We back up data on cloud-based servers and use a local back-up device
• We install and keep updated anti-virus software
• We use SSL (Secure Sockets Layer) encryption on our website which ensures that any personal information you submit through our website is not visible to anyone else when in transit between your computer and our server. However, the transmission of information via the internet is not completely secure. We can therefore not guarantee the security of your data transmitted to our site: any transmission is at your risk

How long we retain your personal information

Any personal information we hold will only be kept for as long as necessary.

• Therapy and Wellness Assessment records: Up to 7 years, as per guidelines
• Website usage data: Up to 12 months for analytics
• Marketing data: Until you opt out

Once data is no longer required, we securely delete or anonymise it.

Keeping your personal information up to date

We want to make sure that your personal information is accurate and up to date. Please ask us to correct or remove personal information if you think it is inaccurate.

Right of access

You have the right to request a copy of the personal information we hold about you and we will do our best to provide you with the information requested within four weeks. To do so, please contact us here 

If you are concerned about the way that your information is being held please discuss this with us. If you are not satisfied with how your request is handled, you can contact the Information Commissioner’s Office by visiting their website (http://www.ico.org.uk).

Third-Party Links

Selfwiser’s website may contain links to third-party websites. However, we are not responsible for their privacy practices, please review their policies separately.

Changes to our Privacy and Data Protection Policy

Selfwiser may from time to time modify the terms of this policy and any changes will be posted on this page.